Wednesday, 27 January 2010
Wednesday, 6 January 2010
Monday, 4 January 2010
IT communication does not always have to be through wires
Reading a few things today about communication between IT departments and users of all levels led me to tweet the following tweets :-
There is a lot more to say on this which I will follow up on but wanted to point out that communication with IT departments and IT people does not have to be technical, just try having a normal conversation and you may be surprised by the results....
Thursday, 17 December 2009
Is Retweet just a bad name for a good function...?
I have been involved in and seen a lot of conversations recently about Twitter and its new Retweet function (which at the time of this post is missing although I do expect it to be back). Now the conversations have been mixed. Some like it some hate it but as with anything relating to this ground breaking communications platform, it is causing a lot of conversations.Now I totally understand peoples problem with the function as it restricts and “changes the game” relating to the way they have already been retweeting others for some time. However, where I think the real issue lies is with their branding of this function. Calling it Retweet has only caused confusion; it is not a rRetweet in the traditional sense as created by “the crowd” some time ago.
So what is the answer? I think that if you have a problem with the function then change its name in your head to “Guest Tweet”. I have chatted to a few people about this and it has actually gone some way to change their perception of the function.
The way I view it is that it is a guest tweet in my stream to others. Something like, here is a tweet that I like from user x, this is the reason I follow this user and hey, if you like me for a similar reason that I like them then maybe you would like to follow them? It is almost a follow recommendation (traditionally #Followfriday or #FF) function to subtly recommend other users to your followers.
Just my take on it anyway, It does prove how important Twitter is to people simply by the conversations it causes.......
Monday, 7 December 2009
Thursday, 3 December 2009
The quest to move away from "the user"
After working in IT for so long, it seem like the norm to call people who consume IT as "users". Although this is perfectly viable and workable it just does not sound very nice (due to the fact that it is heavily related to some other type of people who have nothing to do with computers).I would like to know if anyone else has anything else that they call them? Yes we can simply say people or as suggested by @ogerrard maybe "end-users" is more to the fact and removes some of the bad connotations but is there anything else?
The original computer people were operators, but then that was when computers were "operated" to achieve a task.... We also had the naming "number crunchers" so maybe a reuse of something like this would work.
Crunchers?
Tappers?
Qwerters?
isumers?
iusers?
Wednesday, 2 December 2009
IT Support, please tell me your experiences
In a world where most things in daily life at least have a connection to technology, it is difficult to get away from it. It is undeniable that that when all of the systems and devices work, productivity can be increased, however, it seems that more and more, inadequate and “wrongly delivered” support of these systems actually causes many to think “what is the point?”It is also true that in recent times that peoples home and personal experiences are actually rivalling that of their work and in some (and probably most) instances, becoming entirely better and less painful to use. To put it simply, the advancement of easy to use web applications along with the ability to log into almost anything you use from multiple locations can make “work” systems seem clunky and not built for the user.
Now, what is ideal for work and what is ideal for home is a much longer article than this one but what I would like to find out is what people see as the issues with their works systems and more specifically, the way they are supported.
Questions
• Do you feel that your IT supplier understands your business, goals and motivations?
• Do you feel that the support is delivered half heartedly?
• Do you think some simple changes could be made to make things infinitely better for you and your employees?
• Do you think that you relationship with your IT company should be one of client and supplier or more partnership based.
You possibly know that by reading this blog I am someone who works directly in this field. We provide support for SME companies in and around London and the UK. I wanted to make it clear that this is not simply a selling exercise. Yes, if I can find people to talk to then I will of course be interested in talking about the Virtual IT solution but my real goal here is to gather enough information from real people around this subject and use it to create a real view of where things are right now.
Please feel free to add to this topic in any way listed below and in advance, I thank you for your time.
Mail – bryn@virtualit.biz
Twitter - @brynmorgan
Here – Leave a comment on this blog
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